Get in touch
Questions about a rental, your account, or anything else on Beylo? Send us an email and a real person will read it.
We usually reply within one working day.
Frequently asked questions
Answers to the questions we get most often.
Beylo is a peer-to-peer rental marketplace that connects people who need items with those who own them. Whether you need camping gear for a weekend trip or want to earn money from items gathering dust, Beylo makes it simple and safe.
Listing is quick and easy. Simply download the app, take a few photos of your item, set your price and availability, and publish. Your listing will be visible to renters in your area within minutes.
Safety is our priority. All users are verified through ID checks and phone verification. You can also read reviews from previous transactions and message users before committing to a rental.
All payments are handled securely through the app. Renters pay upfront, and owners receive their earnings after the rental is completed. No cash exchanges or awkward negotiations needed.
Create an account using our Beylo App with your basic details. We may ask for your date of birth where needed to confirm you're 18+. Business users may also provide company details (e.g., VAT number).
When you book an item, you enter a binding rental agreement with the Owner. Beylo is a neutral marketplace and isn't a party to that rental agreement—it only facilitates bookings and payments.
If the Owner cancels/doesn't approve, you get a full refund. (Security deposit, if applicable, is returned in full on cancellation.) If Renter of an item cancels the rental: • More than 48h before start: full refund of rental charges • 48–24h: 50% refund • Less than 24h: no refund of rental charges
Payments are processed via Stripe. Renters authorize Beylo/Stripe to charge rental charges (and any applicable fees). Owner payouts are processed through Stripe to the Owner's bank account, typically instantly or within a few business days depending on Stripe schedules.
Yes, as described in Terms and Conditions. Service Fee (7% of rental price, min €1, max €50) and a payment processing fee (2.9% + €0.30) shown at checkout.
Renters must return items on time and in the same condition; Owners must accurately describe item condition. If a dispute arises, Beylo will investigate and (if a security deposit program applies) may capture/hold funds while the dispute is resolved.
You can contact us preferably by using the form below. Furthermore, you can send us an email at
We collect account, booking/transaction, device/usage and communications; payments are handled by Stripe (we don't directly store or process card numbers/bank details). You can request access, correction, deletion, restriction, portability, or objection by contacting us, and we respond within the legal limit.
